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Google Customer Reviews
Hi! Please Read This Section First! Before Locating Other Section(s) That Pertain To Your Order:
The LobsterGuy ships Live Lobsters all over the country each and every day! As SOON as your Lobsters arrive, you must unpack and refrigerate them immediately! The box your lobsters arrived in is A SHIPPING CONTAINER ONLY and is NOT meant to be used as storage after arrival. The crisper section of your refrigerator, set to high humidity, is great.You can cover your Lobsters with damp newspaper. PLEASE, keep them DRY and COLD! DO NOT immerse lobsters in water or put them in your freezer alive; DRY and COLD is the best. We suggest you cook your live lobsters and shellfish (especially mussels) the same day they arrive. Please keep your product cold and dry. If you do not plan on eating your lobsters the same or following day, please follow the cooking and reheating instructions provided below. Any frozen products can be kept frozen in your freezer for up to 6 months.We recommend thawing products overnight in the fridge prior to cooking. Lobsters are very durable creatures and generally travel well. Please remember, we ship our lobsters overnight to you and if by the rare chance one does not survive the trip, it should still be fine to cook. As long as the lobster is cold to the touch, it has not been expired for long. It is fine to cook the lobster according to the directions and it is absolutely fine to eat. You must immediately notify the LobsterGuy of any issues with your order. If you have any questions, please call or email us; we are here to help in any way we can! 1-866-788-0004 or sales@thelobsterguy.com
IMPORTANT - We want you to have a great experience with LobsterGuy! Please pay close attention to cooking times! Always check doneness at minimum cooking times and add more time if needed. Do not overcook. Lobster meat will be tough or turn to "mush" if it is overcooked. It is up to you to properly prepare and cook them.